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  1. Mugsyclicks Photography
  2. Help with Orders

Help with Orders

Answers related to placing/tracking orders, including promotion codes, or issues related to received orders.

PrePay Orders

  • What is your policy for PrePay Individual Portraits
  • What is your individual PrePay Retake policy?
  • I missed the deadline for returning my PrePay order envelope back to the school. What are my options?

Refund/Retake Policy

  • What is your Refund policy?
  • What is your Retake Policy?

Placing Orders

  • How secure is my credit card info?
  • Where do I find Single Prints?
  • How do I create my own package?
  • Can I combine galleries in one package?
  • I'm not sure if I placed my order. What do I do?
  • How do I place an order?
See all 10 articles

Where's my Order

  • I'm missing a print from my order.
  • I'm missing a print from my Combo order.
  • Can I order class group photo in a digital form?
  • Where is my class group photo?
  • Where's my order?
  • How do I get an Access Code?
See all 8 articles

Promotion Codes

  • Promo Codes and Ceramic Mug Orders
  • I forgot to add the Free Shipping Code, What should I do?
  • Do you offer Free Shipping?
  • Where do I enter a Promo Code?
  • Do you offer Promo Codes?
  • My Promo Code doesn't work. What should I do?
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