Why do I have to pay for a retake?

MugsyClicks is different from many school photography companies in that we photograph each child multiple times in an effort to create a portrait that you and your child will like. We are also different because we are not your standard prepay-and-hope-the-pictures-are-good company.

When we make a mistake, or if there is a photographer error we are happy to re-photograph your child at our expense. We want to make you happy; not just take your money and run.

After picture day we edit hundreds, sometimes thousands, of photos down to a number somewhere between 3-6 images per child. We then upload the images to our lab as well as to our website. We print and pay to deliver proofs to your school so you can instantly see your choices, all while providing you with more poses online if you are so inclined to view more. We also provide the way in which you order (via envelope or online) and the way in which to pay. We don't have a deadline for ordering prints and they remain available throughout the entire school year so you are free to order when it's most convenient to you, not us.

Due to the subjective nature of photography (brush my child’s hair, don’t brush my child’s hair) as well as the collaborative elements ("kids will be kids" and sometimes that means they do their "own thing") we can not retake photographs without our low $10 retake fee.

Some parents love having multiple sessions to choose photos from, and even though they’re happy with the first shoot, they take advantage of having a professional photographer photograph their children for only an additional $10. Charging a small fee for our time and your commitment is our way of providing you with these additional service requests